Return policy
As Apoldist is a fair trade online sustainable shop that aims to make a change, we are hoping to minimize the carbon footprint of our activities so we strongly suggest to choose items wisely and consider a no-return scenario. However, we use a common procedure for returns and accept them within 30 days since they are in your possession.
Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Once the products are returned to us you will receive a full refund; however, you will be liable to arrange and cover the full cost of returning the order to us.
You may cancel an Agreement at any time before your order is delivered and up to 30 days afterwards, beginning on the day after you received the products ("cooling-off period").
To cancel an Agreement, you must clearly inform us, preferably: info@apoldist.com
If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 30 days after the day on which you received the purchased items, and ensure the item(s) comply with the conditions of our Returns Policy.
If you cancel an Agreement between us within the 30-day cooling-off period, we will process the refund due to you as soon as possible. In any case your refund will be completed within 14 days after the day on which we received your return.
If you withdraw from this Agreement, we shall reimburse you immediately and no later than 14 days from the date on which we received the items, for all payments we have received from you, except the cost for the return shipment as well as any related costs for importing the goods back to Romania that shall be borne by you.
You are responsible for the chosen shipping method of the returns. The risk of the products will transfer to us when we have received the products. This means that we cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned products.
We will use the same means of payment used by you in the original transaction. We may refuse a refund until we have received the goods back.
For a unique shopping and sustainable shopping experience, you will receive the ordered items in a reusable bag of organic fabric embroidered and handmade by local craftswomen from the city of Sibiu, Transylvania, and packaged in a compostable mailer. We kindly advise you to unpack carefully since the reusable mailer is part of the sustainable packaging, and it must be used in case of return, in order to keep-up with our spirit of sustainability. We not only encourage you to choose long lasting design and reuse fashion but to reuse anything can be reused.
Returned Products must be unused, undamaged and returned in their original packaging. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.
The Apoldist bag is considered original packaging and it must be found in the reusable mailer provided by us.
A right of withdrawal does not exist for Agreements for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for Agreements for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
In case you benefit from our buyback clothes with discount in exchange of your used/vintage items, you understand these are in our possession the moment we have received them and shall not be returned.
In this case, your discount will apply to your next order, with a period of availability of 30 days from the moment we receive your withdrawal form.
In the case of defective or incorrect merchandise, we invite you to immediately contact info@apoldist.com. We reserve the right to request photographic support regarding defective or incorrect merchandise before authorizing a return.
You can use the attached sample revocation form, which is not mandatory.
Model withdrawal form
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To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]: |
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I/We …………………… hereby give notice that I/We……………………. withdraw from my/our ……………………… contract of sale of the following goods (1)/for the provision of the following service……………………… |
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Ordered on………………………/received on……………………… |
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Name of consumer(s), ……………………… |
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Address of consumer(s), ……………………… |
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Signature of consumer(s) (only if this form is notified on paper), |
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Date ……………………… |
(1) Delete as appropriate.